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Phorest

CRM
Velocity5.0

Salon and spa management software with booking, marketing, payments, and client relationship features.

www.phorest.com ↗

Phorest grinds through its salon front-desk wishlist, one Canny request at a time

salon-softwarefront-deskclient-managementcanny-drivenscheduling
◆Current state
Phorest's recent releases are a tight run of front-desk quality-of-life features, most explicitly tied to customer Canny votes: must-acknowledge client notes at booking, a full sales-history tab on the client card, a more scannable waitlist, in-profile client merging, direct break start and end times, and custom per-client pricing. The feed also shows several duplicate rows for the same per-client-pricing release.
◆Where it's heading
The product is iterating on operational polish for busy salon front desks rather than making platform-level bets, closing long-standing feature gaps and reducing screen-hopping. Heavy reliance on Canny suggests a customer-led roadmap.
◆Prediction
Expect the promised bigger waitlist refresh and more client-card consolidation; no directional pivot is visible in the entries.

◆Recent moves

  1. 5d ago

    Pop-up client notes at booking

    Flagged clients' notes now pop up as a must-acknowledge prompt at booking, with per-day de-duplication. A targeted fix for important details getting missed at a busy front desk.

  2. 5d ago

    Client Card: See all past transactions in one place

    A Sales Transactions tab on the client card surfaces full purchase history with refund, void and edit actions inline. Removes a common jump to the Manager > Sales screen.

  3. 5d ago

    Waitlist: easier to scan and in step with your calendar

    The waitlist now shows waited-for days, follows the open diary date, counts waiting clients, and orders by longest-waiting. The first installment of a larger waitlist overhaul.

  4. 1mo ago

    You can now Merge a Client from the Client Profile ➡️⬅️

    Client merge can now start from the profile with the current client pre-loaded, plus an 'already added' badge in search. A small dedup workflow cleanup.

  5. 1mo ago

    ⏰ You can now set break start and end times directly

    Break creation gains explicit start and end time fields that stay in sync with the duration dropdown. Minor scheduling convenience.

  6. 2mo ago

    Custom Per-Client Pricing & Duration

    Another duplicate of the custom per-client pricing release with shorter copy. No new functionality beyond the canonical entry.

    View source ↗