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Lime Connect

CRM
Velocity2.5

Lime Connect is merging its AI agents and workflow builder into one support engine.

customer-supportai-agentsworkflowschatbotknowledge-baseenterprise-auth
◆Current state
Lime Connect is a customer-support platform whose releases steadily converge two products: Connect AI (agents, chatbot, copilot) and Workflows. Recent cycles let AI agents trigger workflows, read the URL a contact is viewing, crawl dynamically loaded websites as knowledge sources, and stream chatbot responses, while the dashboard adds per-role SSO and a SCIM beta.
◆Where it's heading
The arc is a tightening loop between AI and automation: agents that understand context (current URL, contact details) and can hand off to or trigger Workflows, fed by a growing knowledge-base crawler. Alongside the AI work, enterprise-readiness features like SSO and SCIM are arriving, signaling a move upmarket.
◆Prediction
Expect SCIM to move from beta toward GA and the AI-plus-Workflow integration to deepen, likely with more autonomous agent actions and richer knowledge-source handling.

◆Recent moves

  1. 9d ago

    Knowledge Base updates and other improvements (Release on June 19th, 2026)

    Connect AI can now crawl dynamically loaded websites, shows next sync time, and reports crawl errors, while the dashboard adds per-role SSO and a SCIM beta. Combines knowledge-base depth with the enterprise-auth groundwork the platform is laying.

    View source ↗
  2. 1mo ago

    Improved AI and Workflow behavior (Release on May 12th, 2026)

    Connect AI adds streaming for chatbot responses and Workflows can split API response data into separate variables, plus contact-field fixes. Incremental polish on both halves of the AI-and-Workflow pairing.

    View source ↗
  3. 2mo ago

    Combine AI and Workflows (Release on April 24th, 2026)

    AI Agents can now trigger Workflows, agents can read the URL a contact is viewing to answer page-specific questions, and time filters were added to actions. A clear step in fusing the AI and Workflow products into one contextual engine.

    View source ↗
  4. 2mo ago

    Connect AI and Workflow enhancements (Release on April 9th, 2026)

    Connect AI handles bigger knowledge files, can ask contacts to log in for verification, and API Actions gain access to contact-field data, while Workflows can capture uploaded documents and images. Broadens what agents can know and do mid-conversation.

    View source ↗
  5. 3mo ago

    New ways to create Workflows and more improvements (Release on March 26th, 2026)

    Workflows can now be built by describing what you need and letting the AI assemble the flow, plus AI Agents and Copilot gain buttons and manual sitemap knowledge sources. The natural-language workflow builder is the most forward-leaning piece of this roundup.

    View source ↗
  6. 3mo ago

    Release on March 12th, 2026

    AI Agents can forward to Workflows (beta), Copilot actions can require explicit permission before running, and the Message Center sidebar becomes resizable. Continues knitting AI handoffs into the workflow engine with a permission guardrail.

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