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Hostaway

PM
Velocity6.3

Hostaway pushes AI from inbox triage to a conversational analytics copilot.

ai-copilotshort-term-rentalmobilechannel-integrationanalyticsdesign-system
◆Current state
Hostaway is a short-term-rental property management system, and its recent releases cluster on three threads: AI (the new AI CoHost analytics assistant, building on earlier sentiment scoring and escalations), mobile-app refinement, and channel integration with Booking.com. A parallel run of design-standardization updates is purely cosmetic.
◆Where it's heading
The clear direction is AI moving from inbox triage toward operational analytics: AI CoHost lets managers query live business data conversationally instead of building reports. Mobile work makes those capabilities reachable in the field, while Booking.com sync deepens Hostaway's role as the single console for multi-channel listing management.
◆Prediction
Expect AI CoHost to grow from answering questions toward acting on the data it surfaces, and the Booking.com sync to progress past Phase 1 toward fuller listing and rate management.

◆Recent moves

  1. 3d ago

    Introducing: AI CoHost

    ⚡ SPARK

    AI CoHost is Hostaway's step from point AI features to a general analytics assistant: managers query live PMS data conversationally instead of digging through dashboards. It extends the AI thread that began with sentiment scoring and escalations into the reporting layer.

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  2. 11d ago

    Smarter Navigation on Mobile, Tailored to Your Role

    Role-adaptive mobile navigation shows property managers and cleaners only the tabs relevant to their work. A focused UX improvement that reflects Hostaway's push to make the field experience first-class.

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  3. 24d ago

    Owner Statements and Auto-statements Design Update

    A visual refresh of the Owner Statements pages with no workflow change — part of an ongoing design-standardization effort, not a functional release.

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  4. 24d ago

    Listing Custom Fields Design Update

    Another design-standardization pass, this time on listing custom fields, with no change to workflows or data — cosmetic alignment only.

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  5. 1mo ago

    Booking.com Content Sync - Phase 1

    Phase 1 of Booking.com content sync lets managers edit listing titles, descriptions, and amenities from Hostaway rather than Booking.com's extranet, with a log of sync attempts. A meaningful step toward single-console channel management, explicitly scoped as a first phase.

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  6. 1mo ago

    Guest Portal: Shorter Links for a Better Guest Experience

    Guest-facing URLs shrink from 64 to 8 characters for cleaner sharing over SMS and email, fully backward compatible. A cosmetic polish with no workflow impact.

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