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Hooked CRM

CRM
Velocity5.0

Sales CRM with pipeline management, sales leaderboards, and reporting for revenue teams.

hookedcrm.com ↗

HookedCRM grinds out weekly telephony-CRM improvements for call-center agencies.

call-center-crmtelephonyagencyagent-managementreportingweekly-cadence
◆Current state
HookedCRM is a call-center CRM aimed at agencies, shipping tightly-scoped weekly releases across call handling, agent management, and reporting. Recent weeks added vertical scoping for multi-vertical agencies, a searchable agent status-history page, and voicemail routing when agents are unavailable. The work is steady and operational — no single release reshapes the product, but the call-handling and agent-visibility surfaces are visibly maturing.
◆Where it's heading
The cadence is metronomic and the theme is consistent: make the outbound-call operation more reliable and more legible to supervisors. Security and auth hardening recurs almost every week, suggesting a push toward agency-grade multi-tenant controls. Expect continued layering on call routing, agent performance tracking, and per-vertical data isolation.
◆Prediction
Next releases likely deepen supervisor tooling — more granular agent-assignment rules or reporting on the new status-history data — continuing the pattern of incremental call-ops and visibility features.

◆Recent moves

  1. 7d ago

    New Vertical Management and Enhanced Security Features

    Tightens multi-vertical agency support by scoping campaigns and lead forms to assigned verticals, plus new session controls. Data-isolation work that fits the platform's push toward agency-grade multi-tenancy.

  2. 14d ago

    New Agent Status History and Improved Notes Functionality

    Adds a searchable Agent Status History page and improved notes, alongside auth and phone-validation fixes. Part of the steady build-out of supervisor visibility into agent activity.

  3. 28d ago

    Smarter Call Handling and Agent Availability Enhancements

    Routes calls to voicemail when agents are unavailable so leads are not dropped, continuing the reliability theme in the call-handling surface.

  4. 1mo ago

    New Leaderboard Navigation and Enhanced Admin Authentication

    Promotes the Sales Leaderboard to a top-level route and hardens admin authentication — a navigation and access refinement on the performance-tracking feature shipped two weeks earlier.

  5. 1mo ago

    Smarter CSV Exports and Real-Time Connection Feedback

    Standardizes CSV export naming and columns across report pages and gives agents live connectivity status. Small but practical polish to the reporting and agent-experience surfaces.

  6. 1mo ago

    Introducing Sales Leaderboard and Smarter Call Handling

    Introduces the Sales Leaderboard dashboard with filtering, export and summary stats — the week's headline addition to supervisor-facing performance tracking — alongside more call-handling refinements.