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Heymarket

COMMS
Velocity6.3

Business text messaging for teams with shared inbox and automation

www.heymarket.com ↗

Heymarket evolves from team SMS into an AI-agent messaging platform.

ai agentsomnichannelautomationescalationwebhookssmb messaging
◆Current state
Heymarket has shipped a string of real product features — Escalations, inbound webhooks, Conversation Tags, Salesforce/HubSpot email — and is now publicly building AI agents that handle customer messaging, with the team using its own product as the first deployment site. The platform is moving past 'business texting' into multichannel customer messaging with structured workflows and automation primitives.
◆Where it's heading
Each release stacks toward a coherent thesis: omnichannel inbox plus tagging plus escalation routing plus webhooks adds up to the platform substrate an AI agent needs. The 'eating our own dogfood' post on AI agents confirms agents are now in production internally, which is a stronger signal than a marketing launch. Heymarket is positioning to be where SMBs run customer messaging end-to-end, with humans handling exceptions the agents escalate.
◆Prediction
Expect a public-facing AI agents launch in the next quarter — likely a packaged product with deflection rate or response-time SLAs as the headline metric. Pricing change toward usage-based components (per-resolution or per-conversation) would be the natural follow-on as agent costs become the dominant unit economics question.

◆Recent moves

  1. 4d ago

    AI agents now running on Heymarket's own customer messaging

    ⚡ SPARK

    Heymarket reveals that its AI agents are now running in production internally as the first deployment. This is the inflection from messaging platform to AI-agent-led customer service — the prior feature run-up makes sense in this light.

    View source ↗
  2. 12d ago

    Introducing Escalations: Alerting the right person at the right moment

    Launches Escalations to route conversations to the right person under message volume pressure. A workflow primitive that maps cleanly to the human-in-the-loop layer above an AI agent.

    View source ↗
  3. 17d ago

    Inbox management for business: How to organize your team’s conversations (and 5 systems that help)

    Inbox management explainer with five systems compared. SEO content reinforcing the omnichannel positioning.

    View source ↗
  4. 25d ago

    Omnichannel customer service platform: what it is, why it matters, and how to choose one

    Generic omnichannel customer-service platform guide. SEO piece aligned with the broader product direction but no new feature.

    View source ↗
  5. 1mo ago

    Connect your entire tech stack to Heymarket with inbound webhooks

    Inbound webhooks let external systems push events into Heymarket. Important plumbing for any AI-agent strategy that needs upstream signals to trigger conversations.

    View source ↗
  6. 1mo ago

    Introducing Conversation Tags: Bringing structure to customer messaging

    Conversation Tags add structure to messaging data, replacing manual notes and CRM workarounds. Tagged conversations become the labeled dataset Heymarket needs to train and route AI agents.

    View source ↗