GLPI
GLPI 12 is in release-candidate polish, and rc2 and rc3 changed nothing in the headline scope.
Comparison · it-service-management
OTOBO vs Znuny
A side-by-side editorial comparison of OTOBO and Znuny — release velocity, themes, recent moves, and the top alternatives to consider.
Shared themes:itsmhelp-deskopen-sourcelts
OTOBO vs Znuny: at a glance
What is OTOBO?
OTOBO keeps three branches alive while 11.1 inches through beta.
OTOBO, the open-source help desk and ITSM suite, releases on a fixed pattern: each drop updates the 10.1 and 11.0 maintenance branches together and adds a new 11.1 beta. The release entries carry no notes beyond the version tag, so what changed in each patch isn't visible from the feed.
What is Znuny?
Znuny's latest releases are security dependency patches across two supported lines.
Znuny, the OTRS-derived help desk, patched both its 7.3 and 6.5 branches on the same day in July. Both releases update the Crypt::PasswdMD5 CPAN module from 1.40 to 1.44 for security reasons. Only these two releases are visible, so there isn't enough history to describe a feature direction.
OTOBO vs Znuny: editorial side-by-side
OTOBO
5.0IT-SERVICE-MANAGEMENT
OTOBO keeps three branches alive while 11.1 inches through beta.
◆ Current state
OTOBO, the open-source help desk and ITSM suite, releases on a fixed pattern: each drop updates the 10.1 and 11.0 maintenance branches together and adds a new 11.1 beta. The release entries carry no notes beyond the version tag, so what changed in each patch isn't visible from the feed.
◆ Where it's heading
Three 11.1 betas in under three months (June, July, September) point to a stable 11.1.0 approaching. Patching 10.1 alongside 11.0 shows the project still supports older installs rather than forcing upgrades.
◆ Prediction
The next release batch will likely bring an 11.1.0 release candidate or final, with matching 11.0.x and 10.1.x patches; the exact contents can't be predicted from these tag-only entries.
Znuny
0.0IT-SERVICE-MANAGEMENT
Znuny's latest releases are security dependency patches across two supported lines.
◆ Current state
Znuny, the OTRS-derived help desk, patched both its 7.3 and 6.5 branches on the same day in July. Both releases update the Crypt::PasswdMD5 CPAN module from 1.40 to 1.44 for security reasons. Only these two releases are visible, so there isn't enough history to describe a feature direction.
◆ Where it's heading
Patching 6.5 and 7.3 together shows Znuny maintaining an older LTS line alongside the current one. Beyond that, the two entries don't show where the product is heading.
◆ Prediction
Unclear from the available entries; the most likely next release is another paired 7.3.x and 6.5.x maintenance patch.
Alternatives to OTOBO and Znuny
Other it-service-management products tracked by Sparkpulse, ranked by recent ship velocity. Each card links to a full editorial trajectory and lets you pivot into a head-to-head comparison with either OTOBO or Znuny.
Recent activity from OTOBO and Znuny
Latest ship moves from both products, interleaved chronologically. ⚡ = editorial spark.
- 18d agoOTOBOOTOBO 11.1.0 beta 3
- 18d agoOTOBOOTOBO 11.0.18 maintenance release
- 18d agoOTOBOOTOBO 10.1.19 maintenance release
- 2mo agoOTOBOOTOBO 11.1.0 beta 2
- 2mo agoOTOBOOTOBO 11.0.17 maintenance release
- 2mo agoOTOBOOTOBO 10.1.18 maintenance release
- 2mo agoZnunyZnuny 7.3.5 updates Crypt::PasswdMD5 for security
- 2mo agoZnunyZnuny 6.5.23 updates Crypt::PasswdMD5 for security
Frequently asked questions
What is the difference between OTOBO and Znuny?
Both compete on the same themes — itsm, help-desk, open-source, lts — within it-service-management. OTOBO is currently shipping more aggressively (velocity 5.0 vs 0.0), with 0 editorial sparks in the last 30 days against 0. See the at-a-glance table above for a side-by-side breakdown of velocity, recent sparks, and editorial themes.
Is OTOBO better than Znuny?
Sparkpulse doesn't pick a winner — we score release velocity, not feature parity. OTOBO is currently shipping more aggressively (velocity 5.0 vs 0.0), with 0 editorial sparks in the last 30 days against 0. For your specific use case, the alternatives sections above list other it-service-management products to evaluate alongside.
What are the best alternatives to OTOBO?
Top OTOBO alternatives in it-service-management are ranked by recent ship velocity. Browse the "OTOBO alternatives" section above for the current picks, or visit /alternatives/otobo for the full list with editorial commentary on each.
What are the best alternatives to Znuny?
Top Znuny alternatives in it-service-management are ranked by recent ship velocity. Browse the "Znuny alternatives" section above for the current picks, or visit /alternatives/znuny for the full list with editorial commentary on each.