LiveAgent Ships MCP Server for Claude.ai + Hatz AI, Discourse, Desk365 | Customer-Support SaaS 2026

LiveAgent ships an MCP server with OAuth 2.1 for Claude.ai custom connectors, Hatz AI wires in Autotask, and Discourse + Desk365 round out this week's customer-support SaaS recap.

LiveAgent 5.64.6 is the headline release: a new AI Agent Work Distributor routes tickets to human agents as a first-class primitive, and an MCP server — hardened with OAuth 2.1 explicitly for claude.ai custom connectors — exposes an add_note tool so MCP clients can write ticket notes directly. The same drop modernizes the stack with Symfony HttpClient, a repository-pattern refactor of contact and ticket access, PHP 8.5 readiness, auto-renewing Let's Encrypt certificates for custom domains, expired WhatsApp thread notifications, and drag-and-drop form building.

Hatz AI lands five upgrades in one week: an Autotask integration for tickets, time, and contracts; one-click saves of generated files to OneDrive or SharePoint; a Restrict Direct Downloads control that keeps Microsoft 365 exports open; a Client Admin Usage Dashboard surfacing credit consumption; and an MSP Admin Community Filter for tenant-scoped community access.

Discourse pushes its May 19th 2026 intermediate releases with the usual cadence of fixes and refinements across the forum stack.

Desk365 publishes an Asset Panda review breaking down whether the IT asset management platform is worth pairing with a help desk workflow.

Forethought weighs in on the wildcard slot with a piece on how trust is becoming the currency of AI in customer support.

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Mentioned in this video: • LiveAgent — AI Agent Work Distributor + MCP server with OAuth 2.1 for Claude.ai, add_note tool, PHP 8.5, Symfony HttpClient • Hatz AI — Autotask integration, Microsoft 365 file saves, Restrict Direct Downloads, Client Admin Usage Dashboard, MSP Admin Community Filter • Discourse — May 19th 2026 intermediate releases • Desk365 — Asset Panda review: is it worth it? • Forethought — How trust is becoming the currency of AI

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